Refund policy

At Ozrica Foods, we take great pride in providing high-quality, fresh food products delivered express to your doorstep. Due to the perishable nature of our items, all sales are final and we do not accept returns or exchanges under standard circumstances.

No Returns or Responsibility Post-Dispatch

Once your order has been shipped, Ozrica Foods is no longer responsible for the condition of your products. This is why we exclusively use express shipping—to ensure your items arrive as fresh and fast as possible. Please ensure someone is available to receive the delivery and refrigerate your order as soon as it arrives.

Spoilage or Quality Issues (Extreme Circumstances Only)

We understand that on rare occasions, something may go wrong. If you receive a product that appears spoiled or is of unacceptable quality due to a fault on our end, please contact us within 24 hours of delivery.

To assess and resolve the issue, you must provide:

• Clear photos of the product(s) in question

• Your order number

• A brief explanation of the issue

Send this information to sales@ozricafoods.com.au and our team will review your case. Refunds or credits will only be considered in extreme cases where spoilage or quality compromise is clearly linked to Ozrica Foods, not courier delays or customer mishandling.

What We Do Not Cover

We are unable to offer refunds or replacements in the following cases:

• If the product has been delivered and left unattended for extended periods

• If delivery is delayed due to factors beyond our control (e.g., courier delays, natural disasters, incorrect address)

• If the packaging has been opened or tampered with after delivery

• If the item is not stored correctly upon receipt (e.g., not refrigerated)

Why We Use Express Shipping

We send all orders via express services only to maintain product freshness and quality. This is a core part of our commitment to you—but it also means we rely on customers to be prepared to receive and store their order appropriately upon arrival.

For any other concerns or feedback, please don’t hesitate to reach out to us at sales@ozricafoods.com.au.

Thank you for supporting local, fresh, premium foods with Ozrica.